I just started reading the book How Did That Happen? by Roger Connors and Tom Smith. It shares how to hold people accountable for results the postive, principle way. The authors state that the first step in developing a culture of accountability is to form expectations. They use the acronym F.O.R.M to help us develop proper expectations.
Framable- To ensure the expectatin is consistent with the current vision, strategy, and busines priorities.
Obtainable- To ensure the expectation is achievable in terms of current resource and capacity constraints all the way through the Expectations Chain.
Repeatable- To ensure that the expectation is portable and can clearly be communicated
Measureable- To ensure that progress toward achieving the expectation can be tracked and that ultimate fulfillment of the expectation can be measured.
No comments:
Post a Comment